Privacy policy

Privacy Policy
Last updated: March 12, 2025

This Privacy Policy describes how Monsieur Marcel Gourmet Market (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.mrmarcel.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses below, we may use the information we collect about you to:

  • Communicate with you
  • Provide or improve the Services
  • Comply with any applicable legal obligations
  • Enforce any applicable terms of service
  • Protect or defend the Services, our rights, and the rights of our users or others

A. What Personal Information We Collect

i. Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details: Name, address, phone number, and email.
  • Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Username, password, security questions, and other information used for account security purposes.
  • Customer support information: Any information you choose to include in communications with us, such as messages sent through the Services.

Some features of the Services require you to provide certain information about yourself. Electing not to provide this information may prevent you from using or accessing these features.

ii. Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

  • How you access and use our Site
  • Device and browser information
  • Network connection details
  • IP address
  • Other information regarding your interaction with the Services

iii. Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Vendors and service providers who collect information on our behalf, such as:
    • Companies that support our Site and Services, such as Shopify
    • Payment processors who collect payment information (e.g., bank account, credit/debit card information, billing address)
  • Third parties we work with to collect information via online tracking technologies (e.g., pixels, web beacons, cookies)

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also Third Party Websites and Links below.

3. How We Use Your Personal Information

A. Providing Products and Services

We use your personal information to provide you with the Services, including:

  • Processing payments
  • Fulfilling orders
  • Sending notifications related to your account, purchases, returns, and exchanges
  • Managing your account
  • Arranging for shipping
  • Facilitating returns and exchanges

B. Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as:

  • Sending marketing, advertising, and promotional communications by email, text, or postal mail
  • Showing advertisements for products or services on our Site and other websites

For EEA residents, the legal basis for these activities is our legitimate interest in selling our products (Art. 6(1)(f) GDPR).

C. Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activity.

For EEA residents, the legal basis for these activities is our legitimate interest in keeping our website secure (Art. 6(1)(f) GDPR).

D. Communicating with You and Service Improvement

We use your personal information to provide customer support and improve our Services. This is in our legitimate interests to be responsive, provide effective services, and maintain our business relationship with you (Art. 6(1)(f) GDPR).

E. SMS Communications

If you provide us with your phone number, we may use it to send you SMS notifications regarding changes and updates to your orders. You may opt out of SMS communications at any time by replying STOP. If you need further assistance or information, you can reply HELP to receive additional support. Click here to view our full SMS Privacy Policy & Terms of Service.

4. Cookies

We use Cookies to power and improve our Site and Services, run analytics, and tailor advertising. For details on Shopify-related Cookies, see: Shopify Legal - Cookies.

Most browsers accept Cookies by default, but you can adjust your browser settings to remove or reject Cookies. However, doing so may negatively impact your user experience.

Our Site also recognizes the Global Privacy Control (GPC) signal, allowing you to opt out of certain data uses or disclosures. Learn more at Global Privacy Control.

5. How We Disclose Personal Information

We may disclose personal information:

  • With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, fulfillment, customer support)
  • With business and marketing partners
  • When you consent, such as for social media integrations
  • Within our corporate group
  • In connection with business transactions like mergers or legal obligations

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

6. Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Information you share on social networking platforms may be publicly viewable.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at help@mrmarcel.com or contact us at 6333 w 3rd St, 150, Los Angeles, CA, 90036, US.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.